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Osnovne informacije

ID posla
33953
Kompanija
UniCredit Bank Mostar
Grad
MOSTAR
Država
Bosna i Hercegovina
Vrsta posla
Diplomci/Juniori
Funkcionalno područje
Retail Banking Sales
Model radnog vremena
Puno radno vreme
Vrsta ugovora
Ugovor na puno radno vreme

test

What you'll be doing

As Teller you:
- deal most frequently with customers of the bank working on their accounts, dealing with payments and managing the use of vaults and safe deposit boxes
- promote the banks products and services
- provide information about the customers personal accounts and related transfers, deposits, savings etc. 
- order bank cards and checks for the customers, receive and balance cash and checks
- ensure compliance with internal policies.

Šta će Vam biti potrebno za uspeh

Be able to run and execute cash and non-cash procedures in a branch in order to provide the client with the service needed
Be able to:
- review a document / contract (e.g. check signature)
- scan it
- store it in the proper way
Be able to use front-office applications during sales and post-sales moments with enterprises (e.g. mortgages disbursement..)
Be able to use front-office applications during sales and post-sales moments (e.g. current account opening, cards issuing..)
Knowledge of different current accounts, debit cards and credit cards to offer proper solutions to customer needs
Be able to use tools that manage interactions with customers such as technical support, customer services, after-sales support and direct communication
Be able to manage communication with customers to ensure a consistent and satisfactory customer experience, be able to understand their potential needs or problems and to find the best fitting solution
Be able to sell products to the clients "face to face"
Be able to plan in the short-medium term and execute activities aiming to acquire new customers, by identifying commercial attraction vehicles
Be able to show empathy in order to prevent any kind of symbolic violence and isolation and to guarantee a considerate attention to everyone. It should include a capacity to understand various verbal and non-verbal communication of sentiment and feeling

About UniCredit Group

UniCredit je vodeća panevropska komercijalna Banka koja pruža najbolja rešenja i usluge u Italiji, Nemačkoj, Austriji i Centralnoj i Istočnoj Evropi. Naša vizija je da budemo Banka za evropsku budućnost. Naša svrha je da osnažimo zajednice da napreduju, pružajući najbolje proizvode i usluge za sve zainteresovane strane, oslobađajući potencijal naših zaposlenih i naših klijenata širom Evrope. Uslužujemo više od 20 miliona klijenata, uz podršku tri proizvodna centra Grupe — Korporativni, Individualni i Platna rešenja — koji obezbeđuju najbolju stručnost i skalabilna rešenja na svim tržištima. Naš integrisani model kombinuje lokalnu prisutnost, dubinsko razumevanje klijenata i kapacitete na nivou Grupe, omogućavajući besprekornu uslugu i izvanredno korisničko iskustvo. Digitalizacija, operativna izvrsnost i snažna posvećenost ESG principima predstavljaju temelj našeg razvoja, pomažući nam da isporučimo održivu dugoročnu vrednost za klijente, zajednice, zaposlene i akcionare. Naša zajednička kultura ujedinjuje naše ljude u svim zemljama, osnažujući timski rad, efikasnu realizaciju i ambiciju kroz Odgovornost, Integritet i Brigu.
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