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Osnovne informacije

ID pozicije
33953
Tvrtka
UniCredit Bank Mostar
Grad
MOSTAR
Država
Bosna i Hercegovina
Vrsta pozicije
Diplomanti/Juniori
Funkcionalno područje
Retail Banking Sales
Model radnog vremena
Puno radno vrijeme
Vrsta ugovora
Ugovor na puno radno vrijeme

test

What you'll be doing

As Teller you:
- deal most frequently with customers of the bank working on their accounts, dealing with payments and managing the use of vaults and safe deposit boxes
- promote the banks products and services
- provide information about the customers personal accounts and related transfers, deposits, savings etc. 
- order bank cards and checks for the customers, receive and balance cash and checks
- ensure compliance with internal policies.

What you'll need to succeed

Be able to run and execute cash and non-cash procedures in a branch in order to provide the client with the service needed
Be able to:
- review a document / contract (e.g. check signature)
- scan it
- store it in the proper way
Be able to use front-office applications during sales and post-sales moments with enterprises (e.g. mortgages disbursement..)
Be able to use front-office applications during sales and post-sales moments (e.g. current account opening, cards issuing..)
Knowledge of different current accounts, debit cards and credit cards to offer proper solutions to customer needs
Be able to use tools that manage interactions with customers such as technical support, customer services, after-sales support and direct communication
Be able to manage communication with customers to ensure a consistent and satisfactory customer experience, be able to understand their potential needs or problems and to find the best fitting solution
Be able to sell products to the clients "face to face"
Be able to plan in the short-medium term and execute activities aiming to acquire new customers, by identifying commercial attraction vehicles
Be able to show empathy in order to prevent any kind of symbolic violence and isolation and to guarantee a considerate attention to everyone. It should include a capacity to understand various verbal and non-verbal communication of sentiment and feeling

About UniCredit Group

UniCredit je paneuropska komercijalna banka s jedinstvenom ponudom usluga u Italiji, Njemačkoj, srednjoj i istočnoj Europi. Naša je svrha osnažiti zajednice da napreduju, pružajući najbolja rješenja za sve naše dionike, otključavajući potencijal naših klijenata i naših ljudi diljem Europe. Uslužujemo više od 15 milijuna klijenata diljem svijeta. Oni su u središtu onoga što radimo na svim našim tržištima. UniCredit je organiziran u četiri ključne regije i dva poslovna područja, korporativno i individualno. To nam omogućuje da budemo bliski našim klijentima i iskoristimo snagu cijele Grupe za razvoj i ponudu najboljih proizvoda na svim našim tržištima. Digitalizacija i naša predanost načelima ESG-a ključni su pokretači naših usluga. Pomažu nam u pružanju izvrsnosti našim dionicima i stvaranju održive budućnosti za naše klijente, naše zajednice i naše ljude. Naša zajednička kultura ujedinjuje naše zaposlenike u svim zemljama, potičući timski rad, operativnu učinkovitost i ambiciju kroz odgovornost, integritet i brižnost.
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