Přihlásit se jako Application Support Administrator

Obecné informace

ID pozice
57710
Společnost
UniCredit Bulbank
Organizační jednotka
44181 - Application Support
Město
София / Sofia
Země
Bulharsko
Typ pozice
Profesionálové
Funkční oblast
Digital & Data
Model pracovní doby
Plný úvazek
Typ smlouvy
Labor permanent
Kontakt
PeopleAndCultureCOO@UniCreditGroup.Bg

At UniCredit, we explore bold, innovative ideas, delivering products and solutions that enable people to live more successful and fulfilling lives. Our ambition is to be the Bank for Europe's future - and we look for people who are willing to walk with us in this direction. To be an example in applying the principles of diversity and equity and in creating an inclusive environment for all is key for the relationships and processes we build.

Our business creates investments, resources, and new opportunities that drive our employees' growth by providing a unique and dynamic professional journey. We want you to bring your talents and strengths to the team and create a meaningful career that gives back as much as you achieve.

What you'll be doing

  •  Ensures 2nd or 3rd level support for the business-related applications in the bank for which is responsible;
  •  Monitor the software application, and document and analyze problems;
  •  Ensures stable operational environment of the all business applications;
  •  Ensures the smooth and continuous availability of the applications according the agreed SLA for them and achieve the KPIs on team level;
  • Work on IT problems and perform the respective impact analysis, root cause analysis and recommend solutions and workarounds wherever is needed;
  • Update application configuration as needed to meet the business requirements;
  • Work on shifts.

What you'll need to succeed

  • University degree in Information technologies, Mathematics, Computer science or other technical specialty;
  • Technical knowledge in SQL, PL/SQL, Oracle DB, Integrations – SOAP and REST services, MQs;
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications;
  • Previous experience in system and business analyzes or technical support;
  • Knowledge of banking business area would be a plus;
  •  Experience with REMEDY, ServiceNow, TFS and other similar tools could be a plus;
  • Ability to learn new content areas and new skills quickly;
  • Ability to multitask in a fast‐paced environment;
  •  Fluency in Bulgarian and English language.

Technical Competencies:
  • 1–3+ years of experience in application support, IT operations, or production support;
  • Experience with Windows Server and Linux operating systems;
  • Experience with databases used in banking: Oracle,  MS SQL server, PostgreSQL;
  • Familiarity with application monitoring and logging tools;
  • Understanding of networking fundamentals (TCP/IP, proxies, load balancers, certificates);
  • Experience with web/app servers (Tomcat, WebLogic, JBoss);
  • Scripting in Bash, PowerShell, or Python is an advantage.

What you'll get in return

• Christmas bonus;
• Performance bonuses;
• Food vouchers;
• Preferential terms on loans;
• 25 days holiday leave;
• Аdditional holiday leave and birthday gift;
• Additional day-off for volunteering;
• Refer-A-Friend Program;
• Flexible working hours & work from home options;
• Additional health and life insurance;
• MultiSport cards and fitness centers in our Head offices;
• Corporate recreational facilities;
• and many more.

About UniCredit Group

UniCredit je přední panevropská komerční banka, která poskytuje špičková řešení a služby v Itálii, Německu, Rakousku a ve střední a východní Evropě. Naší vizí je být Bankou pro budoucnost Evropy. Naším posláním je Empowering Communities to Progress - podporujeme rozvoj komunit tím, že nabízíme ty nejlepší produkty a služby všem našim stakeholderům a rozvíjíme potenciál našich lidí i klientů napříč Evropou. Obsluhujeme více než 20 milionů klientů a opíráme se o tři produktové továrny Skupiny - Corporate, Individual a Payment Solutions - které zajišťují špičkovou odbornost a škálovatelná řešení na všech trzích. Náš integrovaný model spojuje lokální blízkost, hluboké porozumění klientům a silné zázemí celé Skupiny, což nám umožňuje poskytovat plynulé služby a vynikající zákaznickou zkušenost. Digitalizace, provozní excelence a silný důraz na ESG principy jsou základem našeho směřování a pomáhají nám vytvářet dlouhodobou udržitelnou hodnotu pro klienty, komunity, zaměstnance i akcionáře. Naše sdílená kultura propojuje naše zaměstnance napříč všemi zeměmi a podporuje spolupráci, tah na výsledek a ambici prostřednictvím hodnot Ownership, Integrity a Caring.
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