UniCredit

As Private Banking and Wealth Management Advisor you:

-provide service and advice on investment opportunities to private banking clients

-are responsible for gathering new assets under management by cross-selling to existing clients.

Be able to manage different levels of stakeholders and steer decisions, manage significant counterparts for the bank (e.g. important clients, institutions, ..)

Be able to: - understand macro dimensions of a contract and to explicate it to a client - fill it properly

Be able to: - review a document / contract (e.g. check signature) - scan it - store it in the proper way

Be able to use front-office applications during sales and post-sales moments (e.g. current account opening, cards issuing..)

Knowledge of different current accounts, debit cards and credit cards to offer proper solutions to customer needs

Knowledge of investments products for individuals, including funds and life insurance policies to identify appropiate solutions for customers

Knowledge of lending products, such as mortgages, loans and consumer finance, to identify appropiate solutions for individuals

Knowledge of non-life insurance products to offer appropiate solutions for individuals

Be able to analyze client's wealth (financial and non financial) and provide a tailored assets allocation based on his/her needs and products catalogue

Be able to use tools that manage interactions with customers such as technical support, customer services, after-sales support and direct communication

Be able to identify the fair price for a specific product/solution to be sold to a specific customer and be able to finalize the sale with the proposed price by interacting and negotiating with the client

Be able to manage directly a portfolio of clients, including monitoring and detecting/flagging changes, by periodically interacting with them

Be able to manage communication with customers to ensure a consistent and satisfactory customer experience, be able to understand their potential needs or problems and to find the best fitting solution

Be able to explain to the clients all the different functions of home banking and mobile banking and engage them on the efficiency and usability of these digital features

Knowledge of all the different functions of home banking and mobile app, knowledge of all the features / interfaces to which the clients can have access.

Be able to sell products to the clients "face to face"

Be able to plan in the short-medium term and execute activities aiming to acquire new customers, by identifying commercial attraction vehicles

Knowledge of overall value proposition/product catalogue of the bank in order to suggest to the customers the right product (or bundling of products) for them, by analyzing their financial situation at 36°

Knowledge and management of the end to end customer journey through different channels available (e.g. product sales could start online through app, continue in the branch and be finalized with a remote client advisor)

Be able to show empathy in order to prevent any kind of symbolic violence and isolation and to guarantee a considerate attention to everyone. It should include a capacity to understand various verbal and non-verbal communication of sentiment and feeling

UniCredit è un leader paneuropeo e una Banca commerciale con un modello di servizio unico nel suo genere in Italia, Germania, Austria, Europa Centrale e Orientale. La nostra Vision è di essere la Banca per il futuro dell'Europa. Il nostro Purpose è «Empowering Communities to Progress», ossia fornire alle comunità che serviamo le leve per il progresso, offrendo i migliori prodotti e servizi a tutti i nostri stakeholder e sprigionando il potenziale delle nostre persone e dei nostri clienti in Europa. Serviamo oltre 20 milioni di clienti grazie al supporto delle nostre tre fabbriche prodotto - Corporate, Individual e Payment Solutions - che garantiscono competenze specialistiche e soluzioni scalabili in tutti i mercati. Il nostro modello di business integrato unisce prossimità territoriale, una profonda conoscenza della clientela e competenze diffuse a livello di Gruppo, permettendoci di offrire un servizio e un’esperienza cliente senza pari. La digitalizzazione, l’eccellenza operativa e un forte impegno nell’integrazione dei principi ESG orientano il nostro percorso, consentendoci di generare valore sostenibile nel lungo periodo per clienti, comunità, dipendenti e azionisti. La nostra Cultura unisce le nostre persone in tutti i Paesi, promuovendo collaborazione, capacità di esecuzione e ambizione con il supporto dei nostri Valori: Integrity, Ownership, Caring.