Apply as Senior Digital Workplace Engineer_ICT Service Management

General Information

Job ID
94185
Company
Unicredit S.p.A. - Romania Branch
Competence Line
Digital
Country
Romania
Job Type
Professional
Functional area
Digital & Data
Working time model
Full-time
Contact
usrecruitingit@unicredit.eu;stefania-andreea.neagu@unicredit.eu

We are looking for 2 Senior Digital Workplace Engineers to join our team:
  • Role 1 – Digital Workplace Engineer (Modern Workplace (Microsoft Endpoint & M365)
The Digital Workplace Engineer is responsible for the design, governance, and continuous evolution of enterprise Digital Workplace services, with a strong focus on end-user devices, software lifecycle management, and Microsoft Modern Management platforms.
This role has a key responsibility in defining standards, driving technical decisions, and leading complex initiatives related to endpoint management, software distribution, operating systems, and collaboration services, ensuring scalability, security, and operational excellence across a large, multinational environment.
The Senior Engineer acts as a technical reference point for the team and a trusted partner for architecture, security, and business stakeholders.
  • Role 2 – Digital Workplace Engineer (Workplace Operations (Windows Client & DEX)
The Digital Workplace Engineer Senior – Workplace Operations is a key operational role responsible for the stability, reliability, performance, and continuous improvement of the enterprise Windows client environment, with a strong focus on end user experience (DEX).
This role operates at the intersection of Windows client operations, endpoint management, performance monitoring, and user services, ensuring high service quality through advanced troubleshooting, automation, and proactive operational improvements.
The position requires deep expertise in PowerShell, Active Directory, Group Policy, Microsoft Intune, as well as strong analytical and problem solving skills to manage complex incidents, optimize performance, and continuously enhance the Digital Workplace in challenging, enterprise scale environments

What you'll be doing

Role 1 – Digital Workplace Engineer (Modern Workplace (Microsoft Endpoint & M365)
  • Design, own and evolve enterprise Digital Workplace architectures, with strong focus on endpoint and client management solutions. 
  • Define and govern software distribution strategies using Microsoft Intune and SCCM, including: 
  • Application packaging (Win32, MSI, MSIX)
  • Application integration, certification and compatibility testing
  • Deployment models (required, available, phased rollout, rings)
  • Patch and application lifecycle management
  • Lead the transition toward modern management models, including co-management and cloud-first strategies. 
  • Define end-user device and operating system strategies (Windows 10/11), including deployment, upgrade, and servicing models. 
  • Own and drive hardware certification processes, ensuring device compatibility, performance, and lifecycle alignment. 
  • Administer and optimize VDI platforms, ensuring stability, scalability, and performance. 
  • Oversee Mobile Device Management (MDM) and Endpoint Security configurations. 
  • Actively collaborate with IT Security teams to design and implement endpoint security controls and compliance policies. 
  • Provide technical leadership and mentoring to other engineers within the Digital Workplace team. 
  • Contribute to roadmap definition, technical standards, and documentation for Modern Workplace services. 
  • Support large-scale rollouts, transformations, and continuous service improvements in a complex enterprise environment.
Role 2 – Digital Workplace Engineer (Workplace Operations (Windows Client & DEX)
  • Ensure operational stability, performance, and reliability of the Windows client environment.
  • Actively manage and resolve complex incidents and major issues, performing deep technical analysis and root cause investigations.
  • Proactively identify operational risks, inefficiencies, and performance degradations and implement corrective and preventive actions.
  • Act as senior operational reference for end user workplace services.
  • Monitor and analyze Windows client performance metrics (startup times, responsiveness, stability, resource usage).
  • Identify and address performance bottlenecks impacting Digital Employee Experience (DEX).
  • Support continuous improvement initiatives aimed at enhancing user experience, reliability, and productivity.
  • Correlate operational data, incidents, and performance indicators to drive long term improvements.
  • Operate and evolve Windows client platforms at enterprise scale.
  • Manage and optimize Microsoft Intune configurations for device management, compliance, and security.
  • Maintain and improve Active Directory, Group Policy Objects (GPO), and related configurations.
  • Support hybrid and cloud integrated identity and endpoint scenarios.
  • Manage and support user network storage services (NAS) for end user workspaces.
  • Ensure availability, performance, and correct configuration of user file spaces.
  • Troubleshoot storage related issues impacting users and applications.
  • Collaborate with infrastructure teams to align storage operations with workplace requirements.
  • Design and implement advanced PowerShell automation to improve operational efficiency and reduce recurring incidents.
  • Implement technical solutions and operational improvements across the Digital Workplace ecosystem.
  • Contribute to standardization, operational best practices, and service optimization.
  • Take ownership of incident resolution, including high severity and business critical situations.
  • Demonstrate a strong proactive mindset in detecting, preventing, and mitigating issues before user impact.
  • Operate effectively in high pressure and challenging environments.
  • Maintain clear and comprehensive technical and operational documentation.
  • Act as a technical mentor, sharing knowledge and best practices within the team.

What you'll need to succeed

Role 1 – Digital Workplace Engineer (Modern Workplace (Microsoft Endpoint & M365)
  • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
  • Microsoft certifications (e.g. Microsoft Endpoint Administrator, M365 Enterprise Administrator, or equivalent) are highly desirable.
  • Technical Skills – Digital Workplace & Endpoint Management
  • Advanced experience with Microsoft Intune and SCCM (ConfigMgr) in enterprise environments.
  • Strong expertise in: 
  • Software packaging, deployment, and troubleshooting
  • Co-management and cloud-native endpoint strategies
  • Windows servicing, feature updates, and patch management
  • Deep knowledge of Client PC strategies and enterprise OS management.
  • Experience with Active Directory, Azure AD, GPOs, and identity integration.
Role 2 – Digital Workplace Engineer (Workplace Operations (Windows Client & DEX)
  • Several years of experience in Digital Workplace / Windows Operations roles.
  • Proven capability to act as senior technical reference.
  • Experience working in large-scale enterprise environments
  • Advanced PowerShell scripting (automation, diagnostics, remediation).

What you'll get in return

  • #MakeInnovationHappen: Chance to make an impact in terms of transformation;
  • #UnlockYourPotential: Join a young and stimulating environment;
  • #ComeAsYouAre: Working within a global team;
  • #UnlockYourPotential: Play a role of autonomy with high visibility and exposure;
  • #BalanceLifeAndCareer: Flexible working hours;
  • #BalanceLifeAndCareer: The possibility of working hybrid;
  • A professional but still friendly work environment;
  • #EnjoyTheBest: Access to our Benefits platform with a dedicated budget that you will be able to use, in order to choose the most suitable benefits for you;
  • Healthcare Insurance;
  • Holidays accorded based on your working experience (21 up to 25 days);
  • Career in a leading international banking group, build on the diversity of its strong local roots;
  • Dynamic and multinational environment, full of growing opportunities.

About UniCredit Group

UniCredit is a pan-European leading commercial bank providing best-in-class solutions and services across Italy, Germany, Austria, and Central and Eastern Europe. Our Vision is to be the Bank for Europe's Future. Our Purpose is to Empower Communities to Progress, delivering the best-in-class products and services for all stakeholders, unleashing the potential of our people and our clients across Europe. We serve over 20 million clients, supported by three Group product factories — Corporate, Individual and Payment Solutions — that ensure best-in-class expertise and scalable solutions across all markets. Our integrated model combines local proximity, deep client understanding and Group-wide capabilities, enabling seamless service and outstanding client experience. Digitalisation, operational excellence and a strong commitment to ESG principles underpin our journey, helping us deliver sustainable long-term value for clients, communities, employees and shareholders. Our shared Culture unites our people across all countries, empowering teamwork, driven execution and ambition through Ownership, Integrity and Caring.
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